Starting Conversations about Marketing and Purpose

Monthly Archives: March 2008

Focusing in on loyalty…

A lot of web 2.0/social media projects get a bad rap because of their lack of reach, but is that what these projects are supposed to achieve?  Right now execs may tend to look at the small number of consumer contacts generated through this space and scoff.   However, if we place our web 2.0 project within the context of addressing a trial barrier or show how our project delivers on key brand loyalty objectives over time, reach then is really not the point.  The focus can move into driving laser targeted, strategic, and engaging programs that retain loyal consumers.  Perhaps then traditional web metrics (CTR, impressions, etc.) become less of an issue. 

Changing the frame of discussion will perhaps change the game as well…all execs understand loyalty.  And, if they say they don’t need this type of program, then maybe it is good to move on to another client because as far as I can see right now a lot of social media projects are just not going to deliver the reach that other online tools/TV can.

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When will we get to Online/Interactive/Digital cascading choices??

Finally, the product is developed–the toolbox is perfect & now we need to get the word out in a BIG way.  But, what works best?  1. TV 2. print 3.  outdoor 4.  online media 5. specatcular POS 6. other?? or is it 1.  POS 2.  Print 3.  Tactical TV…etc.?   What do we do with all this marketing spend?  What is the right choice for a given brand? AND, what is the right product to push in the brand portfolio in the first place?  How can we prove that the ROI on this new and cool activity is higher?  CHOICES!  Marketing (and life for that matter) is all about choices.  The tyranny of Cascading choices & priorities. 

I wonder when marketers will get past just using the term online media when talking cascading choices.  That’s part of the challenge.  Because when we hit the online media part, the landscape is so varied now that choices again need to be made within that media about how to allocate the spend…1. Viral (+seeding)2. Classic Online Media 3.  Adwords 4.In-Game advertising 5.  New areas like Joost or YouTube?   or is it the other way around?  What is the markeing objective again?  I am lost now :-).  I think I remember Joseph Jaffe talking about this challenge of choosing these multiple “colors” in the online spectrum in a blog post somewhere (Joe please correct me or remind me where we can find this discussion).   Right now the online area is wide open  with an incredible range of choices exploding all around marketers. 

Web 2.0, digital agencies, online media consultants…find ways to keep it simple & please bring more case studies.  Show nice easy, simple graphs demonstrating ROI (or at least something demonstrating some type of return).  Have a plan in mind that fits the brand.  Don’t overwhelm brand folks by showing tons of new cool things (or if you do just stick to one) when presenting your holistic online plans.  Stay simple, limit the confusion, focus on the objectives…all the stuff you already know, but sometimes forget because this space is so interesting.   

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Mitch & Joe + normal brand guy perspective

I am relatively new to the blog space, but I have been following new marketing/digital marketing “rock stars” Mitch Joel & Joseph Jaffe for about 1.5 years.  These guys have been constant sources of inspiration for me and I always listen in on their podcasts when they pop into iTunes.  Mitch Joel’s inspiration is one of the reasons I started this blog.   He has 2 great podcasts (Six Pixels of Separation and Foreward Thinking) and a blog called Six Pixels of Separation.  It has been exciting to watch these two guys move to the top of the influencer world.  Both run small digital agencies and still find time to blog and podcast.   

Recently, there has been a big discussion across the social media/digital marketing community about “the fishbowl” effect whereby, despite the growth of this space, everyone in the agency/social media thought leader/online consultant community seems to feel as if they are just talking to themselves.  Indeed, when looking across the AdAge Power 150 blogs, you mostly find blogs from this community, but rarely do you see a blog from an average brand guy within a company (a VP or Brand manager) talking about the benefits of digital community, dialog, and partnership (in the words of Joseph Jaffe).  Joseph Jaffe has also repeatedly addressed this outage, asking for brand marketers to get into the new marketing conversation.  He has written “traditional media” books like Life After the 30 Second Spot. and Join the Conversation to reach out to those who are not yet immersed in the digital space. 

I started m-cause to talk about new/traditional marketing, cause marketing, and sustainability.  I also want to provide some “normal brand guy on the front line” perspective to the community and help get the word out about this space.  It would be really exciting to start more discussion around this with Mitch & Joe.  From my side, I will provide more audio and written comments and continue to talk up this new world to the more traditional brand management community.       

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Q&A with Personality Not Included Author Rohit Bhargava

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Rohit Bhargava is a Senior Digital Strategy & Marketing VP at Ogilvy.  He is also a power blogger and the author of an interesting new marketing book called Personality Not Included.  To promote it, he came up with a cost effective blogger endorsement strategy….3 days ago, he put out an open call, asking for any blogger to send him a 5 question interview that he would personally respond to.  I joined the challenge as I highly respect his opinion and thoughts.  I have to say, his answers were great…I bet Rohit will also find an engaging way to fill us all on the performance of the book later (e.g. did he make the top 20 biz book list on Amazon?).  I for one will definitely start recommending his Personality Not Included book at work and through my networks.  Below are the five questions (with the answers now).  Plus, a more personal additional question at the end…    

You wrote a book on personality.  Did you discover that there was a crisis of brand character/equities after working with certain clients or did the idea just evolve?  

ROHIT:  I would have to say the idea evolved from a trend I was continually seeing among companies of how they manage to stand out that was beyond the more common descriptions of authenticity. In the book, I tried to bring together what I felt was the three top trends in business today - authenticity, social media, and wom.  Personality is the umbrella concept that I believe brings all of these together.

Do you have a standard ”10 tips methodology” to getting brand personality back? Or, is the formula “woven” into the fabric of your book?

ROHIT:  Not sure if I can offer ten easy tips - but I did put the first part of the book into six chapters which you could easily look at as a six step process:

1. Understand how your organization loses personality
2. Learn who the voices are that should speak for your brand
3. Define your organization’s personality
4. Create a compelling backstory
5. Conquer the fear or get past roadblocks
6. Find and use your personality moments

What is the Point of difference for your book? Why should I buy this book as a brand marketer & how do you expect to change the marketing world with your book?

ROHIT:  This is by far my favourite question because it lets me do my little pitch for why I think this book is great - so here it goes. The main difference with this book versus most other marketing books comes down to two things. The first is my storytelling approach that actually makes it easy (as opposed to boring) to read. You’ll be the judge of whether or not that works. The second is that I have a unique two part format that let me focus on offering the idea of personality, and also an action guide (in Part 2) of how to put personality into action in your organization. That means this is not just a big think book, but also a useful guide.

Do you have any tips for those wanting to write their own marketing books? What are you goals for the book?

ROHIT:  This is a really good topic that I am sure to do a comprehensive blog post about at some point, but a few quick tips I would have are:

1. Don’t overstress about research - do your research, but know ahead of time if you are writing an academic research based book or not. PNI is not that kind of book.

2. Understand the positives and negatives of selfpublishing versus going with a publisher. In a nutshell, by self publishing, you make more per book and have full control. With a big publisher you get great distribution. For me, the distribution was the most important thing, which is why I went with the publisher I have.

As a VP, you must be a super busy guy…how did you manage all this and what times of the day were the easiest for you to write?

ROHIT: I wrote the book in about 5 months and while I was writing I changed my work schedule so I would only work 4 days a week. So, essentially, I wrote the book on Fridays and weekends. My “hump” during the day was definitely 3-5 pm … that was the time I had big trouble staying focused. It’s tough to save up your ideas to only write one or two days per week. I’m not sure I would do it the same way if I had to choose over again, but I don’t think 5 months is too long of a timeframe to write a book so maybe it worked for me

Do you think that the lack of brand personalities today comes from the top down?  That is to say, do we see a lack of individual heart or spirit within top management? Did you bring your personal religious beliefs into the book?

ROHIT:  Interesting take on the question - I’d have to say it’s not that they have lost their souls but that they are often afraid to use them. I wouldn’t consider myself religious, but I do believe in karma and have never been afraid to take a risk at work and apologize later. Unfortunately, fear rules many managers when it comes to deciding about how to promote their business … which is why I devoted all of Chapter 5 to ways of conquering this fear (whether it is yourself or your boss).

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My upcoming interview with Ogilvy Senior VP Rohit Bhargava

Rohit Bhargava is a Senior Digital Strategy & Marketing VP at Ogilvy.  He is also a power blogger.  I recently stumbled across his excellent Influential Marketing blog and immediately added it to my blogroll.  Rohit is coming out with a new book called Personality Not Included.  To promote it, he came up with a very interesting & cost effective online launch strategy….3 days ago, he put out an open call, asking for any blogger to send him a 5 question interview that he would personally respond to (without cutting and pasting responses).  Though I am new to this space and have not yet commented on Rohit’s blog, I joined the challenge.  Tomorrow I expect to post the full interview + 1 more question that Rohit had time to answer as a bonus.   
 

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Heart and the top 25 brands

Hope your Easter break was great.  I am currently reading Gandhi’s autobiography at the moment…as we get Good Friday and Monday off, Easter turned out to be a good time for reflection.  In that vein, I did some reflecting on the heart.  Gandhi talks a lot about purity of heart and his quest to achieve this, so I started searching for more material around this topic.  One guy who had a lot to say about the heart was King Solomon, one of the wisest men the ancient world had ever known.  Solomon wrote a couple of books of the Old Testament Bible (Ecclesiastes, Proverbs, etc.).  Interestingly, the thing that he said to do above all else…(meaning please remember this if you forget all of the other wise things I said) was to guard your Heart for out of it spring the issues of life. 

So what exactly is my Heart & how do I guard it?  Do organizations really have hearts?  Steven Covey has a great model that is pretty basic & it can be applied from the individual to the organization.  It puts the spirit at the center.  Out of the spirit flows conscience.  The heart, mind, and body surround the spirit based center.  The heart is that strange place where emotion, passion, self-awareness, social sensitivity, empathy live…that right brain area where argueably our “secret thoughts” reside.  I like Steven Covey’s material because he draws a lot of graphs and charts…making vague concepts more explicit.  So I recommend picking up the 7 habits and the 8th habit if you want to get his views on the heart (what he calls emotional intelligence or EQ).

From a brand perspective, big companies are looking at the data and discovering that “the hearts” of a companies matter more than ever.  I was just in a presentation at P&G recently where a consultancy even called out that heart/spirit/ethics all played a major role in the performance of the top 25 brands over the last 10 years.  This is the idea behind Hamish Pringle and Marjorie Thompson’s book Brand Spirit…both authors highlight the third wave of branding as being “spiritual.”  It is clear that marketers and brand folks are paying much more attention to the heart/spirit/ethics of their brands today. 

I will try to release more info on this study, once I understand if/when it can be opened for public use.  

It is still cold in Geneva!  We even had snow on Easter…which was strange for this region.

    

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Top 5 reasons to be a social entrepreneur and Zurich in the afternoon

Today I flew into Zurich, had a business meeting in one of the airport conference rooms…and then flew back to Geneva. The whole process took about 6 hours and I ate about 6 rounds of Swiss Air chocolate (what they give you on these short hops). I was feeling a bit guilty about not taking the train, but I had no choice on this one.

ANYWAY, it seems that social entrepreneurs are quite a happy bunch at the moment. In a survey of the top social entrepreneurs from around the globe in Switzerland (sponsored by the Schwab foundation) social entrepreneurs appeared to be very satisfied folks:

95% of social entrepreneurs find their work meaningful

• 95% also are mostly stimulated and excited by their work.

• 80% report to being mostly healthy and free of illness.

• 70% report having a good sex life

• 80% avoid using drugs or alcohol to de-stress

Watch-out corp. world, these results are a LOT higher than those typically seen in corp. surveys, especially the bit about finding work meaningful.

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Cold in Geneva, Normally bad (but tonight good) German TV, and the Acumen Fund

Geneva has gotten COLD again before we roll into the Easter weekend, but I am staying warm with Doris and we are watching a German state TV (ARD) documentary on the violence in Tibet. German state TV is really pitiful normally, but one thing they do REALLY well is make documentaries. German reporters seem to find their way into every nook and cranny on the planet. When there is an interview with a crazy world leader in an odd part of the world…normally he or she is German (or British).

So I am now starting to make good on my previous post where I promised to profile Fast Companies social capitalist winners. The Acumen Fund was near the top of the list, so I had a quick look into the company tonight. The Acumen Fund is a slick, well managed non-profit venture fund that believes “pioneering entrepreneurs will ultimately find the solutions to poverty”. Basically, the Acumen Fund supports social entrepreneurs…but they do not give grants. Instead, they give loans or equity that yield financial returns. Of course as a non-profit, they recycle their earnings back into new investments.

The Acumen Fund is focused on supporting entrepreneurs who deliver critical services - water, health, housing, and energy - at affordable prices to people earning less than four dollars a day. Their goal is to raise 100 Million USD by the end of the year.

I am quite impressed with the management team assembled at The Acuman Fund…plenty of Harvard-Stanford MBAs and socially engaged people. The fund also has a sexy advisory board with tech stars like tech star Niklas Zennstrom (Skype) and marketing guru Seth Godin. Really an “in-crowd”.

The Acumen Fund looks like they are at the top of this new venture philanthropy game…certainly a non-profit to watch in the future.

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Consumption…why so over the top? Somethings gotta give

I moved to Europe about 10 years ago and each time I go back to the US for a visit, I get a bit of ”reverse culture shock” when it comes to consumption.  Don’t get me wrong…I love coming back to the US, and I love my country.  I just feel really uncomfortable about our levels of consumer consumption (food portions, house sizes, energy usage).  Just the general amount of stuff people have is almost overwhelming when I compare it to what I am now accustomed to after living in Germany, Switzerland, and Bosnia-Herzegovina.  I guess its a pretty well known fact that the United States, with only five percent of the world’s population, consumes around 25% percent of the world’s fossil fuel. We are also the most obese country in the world, with 32% of adults aged 20+ considered to be too fat.  Childhood obesity is reaching epidemic levels and if it continues, the current generation will be one of the first in history to have lower life expectancy than their parents.  What has gone wrong?  As a predominantly Christian country shouldn’t we be living lives of relative simplicity, eschewing gluttony, and modeling this lifestyle to the world? 

I recently saw a great post on consumption by Andrew Savitz on the triple bottom line blog.  His post entitled, “Consumption, the Other Side of Sustainability” is insightful.  He brings up the fact that we rarely discuss sustainable consumption when we discuss sustainability.   Andy notes that if every country were to consume like the US, it would take 12 planet earths to fulfill demand. As world growth and wealth continues to explode (we will be 9 billion by 2050) somethings gotta give. He sees about 5 areas that, combined, should bring about change:  Market Forces, Regulation, Technical innovation, Intl. conflict, Redefinition of consumer preferences.  

I basically agree with Andy’s assessment and I would seriously love to call for a “consumer preference” revolution in the US.  Quality has long trumped quantity in Europe in cuisine (and many other areas)…why is it so hard to get into this mindset? Since when did more become better?  Though I am not a big fan of govt. involvement, I think regulation and “re-regulation” is also needed badly…I just read on wikipedia that the Reagan administration abolished previous regulations on sweet/fast food advertising to children. 

We need more progressive private/public companies to dig into opportunities in the upcoming post-consumption world, but it will be hard.  Indeed, I would fall off of my chair if my boss came into my office and said to me, “Ryan, we need to see a 10% volume reduction this month to meet our goals this quarter”.  

Our capitalist model is built on consumption and growth…but somethings gotta give.   Check out an excellent audio/visual demo of this thinking called The Story of Stuff with  Annie Leonard.   

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Volunteering: Europe vs US?

I really want to start digging into a couple of companies on the FC social capitalist award list (as I posted back in Feb.) but I am procrastinating.  I admit it.  So I will ponder another question today instead…how do European companies shape up against US/Canadian companies when it comes to corporate volunteer programs?  Has anyone out there read a study about this?  I am asking this because I am a marketer with a fortune 50 company based in Geneva, Switzerland…realize I have not revealed too much about myself on m-cause yet, but honestly I have not had time to work on my about me page.  And anyway, this blog is not really about me, it is about exploring the world of causes, marketing, sustainability and generally all things good. 

I did find a site called worldvolunteerweb  which is a pretty good site & has a lot of info on global volunteering, but it does not touch what is happening with volunteering corporately

I will be looking for more info here and will keep you posted if I find anything.

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