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Monthly Archives: May 2008

Tips for writing great design briefs…

Luck is the residue of design.  –Branch Rickey

Excellence in design can = excellent business results.  Everyone knows that great design (e.g. product, packaging, graphic & web design, etc.) can be a such a big differentiator.  Apple has been a master at pulling together great design & WOW’ing consumers.  I would love to see a good example of an Apple design brief…wouldn’t you?

Clients have the responsibility of writing up design briefs.  Some clients are pretty adept at providing written briefs because they have a “writing” culture,  while other clients are not very good at writing design briefs because they simply don’t do them often enough…or briefs are just not integrated into their business processes well enough.

Most design briefs include all the typical items:  Objective, Deliverables, Mandatories, Budgets, Timings, etc.  But what makes a really great brief?  What is that trigger that really gets an agency moving toward great design?  Do agencies even read briefs?  And what if you are a freelancer living thousands of miles away from your client…making face to face communication with your client next to impossible?

To close my rambling thoughts tonight (it is late) and I thought I would leave you with tips on what to include in a good brief from a Freelance designer perspective.  As I am on the client side, I can always benefit from design brief nuggets of wisdom…so tks to from Shaun Crowley at the impressive blog Freelance Switch for the tips.  Read below for my condensed copy/paste version of the tips or click here to read the full post (The Ultimate Design brief) that I am highlighting this evening.

Good things to include in a brief.

* Title of item.
* Delivery mechanism and marketing objectives.
* Format.
* Budget and schedule.

* What are you providing the designer with: Product shots, website screen shots, photographs, diagrams, etc. (Check these are high-resolution.)
* General description of format: Describe any formatting issues you have arranged with the printer.
* Description of target audience: Occupation, gender ratio, average age, nationality/location, psychological demographic, lifestyle preferences.
* Message objectives: Hierarchy of copy messages, treatment of headlines, body copy, visuals, product samples, call-to-action.
* Where to look for inspiration: Give brief examples of style / overall look you want the item to achieve. What aspects of the product or branding can be used as a starting point for the design? What feelings or metaphors reflect the spirit of your product or company?
* What not to do: Also give examples of what the design shouldn’t include and what styles to avoid.

Here are some additional tips for briefing a designer from Shaun

1. Think about the message of the design.
Offer guidance to help the designer marry the “look” of the item with the “voice” of the copy.

2. Don’t prescribe solutions.
You are paying for the designer’s ideas, so avoid the temptation to tell the designer what to do. Instead, be clear about what the item needs to achieve, so the designer can explore ideas. This is where you need the designer’s expertise.

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A sucker for…

…cool cause campaigns like the one new media writer/consultant Joseph Jaffe is conducting on ebay. Joseph is basically auctioning his consulting services over dinner. If you win the auction, Joseph will have a chat/brainstorm session with you somewhere in the NY/Conn area.

I thought about throwing in a bid for fun…but I will wait & see if it remains low before plunging on in. Plus, I am currently living in Geneva, so it will be hard to get to the NY area over the next few months. Click here to see where the bidding is currently.

THE (m)CAUSE: Joseph Jaffe is helping Jennifer Leggio raise money for her participation in the Nike Women’s Marathon, which is Team in Training’s largest event, to support the Leukemia and Lymphoma Society.

Note: Other social media notables like Chris Brogan are participating as well.

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More web 2.0 sites popping up around “cause”

I just stopped by one of my favorite cause related marketing blogs…aptly titled Cause-Related Marketing.  Paul Jones does a great job of covering cause related marketing campaigns.  I suggest you check out his blog.

Today, Paul talks about some cool new cause related web 2.0 sites that could use a little network effect love.  So, I am doing my part to link to the them this evening…go on over and check them out.

Good2gether: This is a very interesting idea (my favorite of the 3) led by serial entrepreneur Greg McHale.  Currently, many of the 1.5 million non-profit websites out there don’t get much traffic & suffer from a lack of awareness…Greg is trying to solve this issue via a widget provided to media outlets (e.g. newspapers). When a story pops up around a crisis event (e.g. Chinese earthquakes) the widget will provide links to local nonprofit resources helping to battle the issue.  If a user clicks on a link, they are directed to a page where they can get more info about the non-profit…cool idea, I will put Good2gether on my watch list

Just Cause:  A “social networking with a purpose site”.  JUST CAUSE is an integrated media property with a  national print magazine, an interactive online community site, and community events.   I am a big fan of Good Magazine and its online site + print pub…it seems Just Cause will try to differentiate via the creation of community & a more local focus.

uPlej: In Paul’s words, a fundraising company that uses the power of a networked downline to raise money for charities.

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Your wit is needed…

We need your help…the HUGO fragrance team is having a little competition to find the coolest “slogansmith” out there in cyberspace. The winner of the competition will have their own slogan placed on a chic NYC billboard. So, if you have a moment, head over to www.hugosprayit.com and “get your best slogan on”.

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Social Media Marketing vs Direct Marketing…who is integrating all this?

Direct marketing vs social media marketing–rarely have I seen campaigns that elegantly integrate both. Often, the direct marketing approach (normal mail/post, email, etc.) and social media approach (forums, communities, etc.) are not fully in sync.  And really, both seem to be quite different in their approach anyway.  Direct marketers are more, well, direct & “push oriented” while social media marketers try to slip their messages in through the back door, causing a “pull effect”.  Trying to mix & match these approaches is indeed tricky business!

As online marketing complexity increases and agencies fragment into ever deeper levels of specialization, finding providers who offer truly holistic solutions is becoming more and more challenging for companies.  Integration is badly needed, however, as online behavior varies…some prospects are just not that responsive to e-mail/normal email, while others are, etc.  Other prospects are using social media channels like crazy and others aren’t…

Does anyone have a good case study on this topic?

Below I attached a great rundown of the classic Direct Marketing offer vs the Social Media Marketing approach.  This list was taken from Lee Odden at the Online Marketing Blog.

Direct Marketing Offer

* Develop top level messaging
* Research and build an email list
* Acquire snail mail lists and segment
* Create and implement a series of email offers to the list with landing pages
* Create and implement a series of direct mail pieces
* Setup and run PPC campaign(s) with landing pages
* Craft story and press releases
* Research publications for planned stories and journalists covering the topic
* Distribute optimized press releases via wire services
* Pitch story to industry and regional publications, editors/journalists
* Leverage coverage from pitching as part of final email promotions
* Solicit feedback from those signing up and use as testimonials for subsequent promotions

Social Media Offer

* Monitor discussion on social communities and networks for key conversations, keywords and topics
* Identify top concerns relevant to what the company is promoting and develop messaging for solution
* Identify influentials in the social communities, bloggers and authorities - ask them their opinion
* Identify media types most often used with topics and communities - text, video, image, podcast as well platforms for communication: blog posts, comments, microblogging, status updates, social network notes, social news and bookmarking and as possible, direct messaging and IM
* Create messaging specific to media type and platform as way of sharing information about the offer
* Create content destinations that explain the offer and that also offer the opportunity to interact, share opinions and comments - blog posts, video, event pages on social networks (like a landing page, but focused on being informative and encouraging discussion, not salesey)
* Reach out to influentials on a one to one basis, recognizing them for sharing their opinion, explaining the offer and your goals - ask them to join in in spreading the good word. Explain what’s in it for them and what’s in it for the community.
* Monitor the communications that result in the most signups and provide feedback on progress
* Offer influential bloggers a “free pass” to blog the event or a preview of what’s being offered
* Recognize participation and contribution to reaching goals
* Continue to engage interested participants and communities

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Cannes and “faux cause” campaigns

I am back after dropping down to the south of France and the Ligurian region of Italy for a short break.  While stopping over in Cannes to check out the scene at the 08 film festival with my family, I happened upon a couple of cause related campaigns out on the streets.  One ad in particular caught my attention as I strolled down the beach…a large billboard asking for a 1 Euro donation to support the search for missing journalists in Iraq.  Turns out that the ad was merely a ploy to promote a new French movie called Envoyés très spéciaux.  Thanks goes to Michael Jones from the Variety blog “The Circuit” for pointing this out.  Click here to check out his post and the (in)famous billboard.  Michael calls the ad “rather tasteless”.

Another cause activity out on the street was a UNICEF auction for a “star studded” autographed car.  Here I am having a look at the names on the car…

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The biggest sponsorship opportunity in the world? & Chinese bloggers

I was recently in Lausanne, Switzerland (home of the International Olympic Committee) and had the chance to stop by the Olympic museum. The museum was decked out in Chinese Red and sported an impressive Chinese exhibition as literally billions of people get ready to watch the 2008 Olympics in Beijing (largely via TV).

The Olympics is obviously a HUGE sponsorship opportunity for brands. The IOC also pulls in a good deal of cash from the event. In 2004, total IOC revenues topped $4.2 Billion with broadcast rights delivering 53% of total revenues (2.2 Billion). Sponsorship from mega brands like Coke, Samsung, etc. accounted for $1.5 Billion (34%). The rest of the revenue was driven by ticket sales/licensing agreements. Click here for more details.

Picture courtesy of the IOC website

The World Cup is also one of the biggest sponsorship opportunities (and only 1 sport), but it still significantly lags the Olympics in terms of sponsorship revenue…

The 2008 Olympic event will provide very interesting challenges for sponsoring brands. On one hand, brands have a tremendous opportunity to be a part of the first ever Olympic showcase in such an important growth economy. On the other hand, China’s human rights abuses may make it harder for brands to be seen as socially responsible. Sponsors would probably prefer that, in the minds of consumers, their brands are associated with the event itself (read Olympic movement) instead of being associated with the host country. Indeed, it will be interesting to see how/if sponsoring brands link themselves to China in their ads during the event.

I think the Olympic museum in Lausanne has done a great job of providing an experience that celebrates China and its progress…while at the same time being very open about the environmental challenges facing the country. In fact, much of the 1st floor exhibition in the museum was dedicated to what China is doing (or not doing) about the environment. I think this is the right way to approach the issue, but it is tricky and sensitive. For more good discussion on this issue, click here.

One other fun exhibition in the museum was a little web 2.0 corner featuring a Chinese blogger (who’s blog I unfortunately cannot find–censored?) In any case, here is a link to several English speaking blogs about China. China is clearly BIG into blogging…I will save the data on Chinese blogging for a later post.

Below is a fun picture of me trying to pole vault with Chinese bamboo (pardon the hat head) in the museum. I was a pole vaulter in University, so this was a familiar pose.

I will be out for a few days, but I will be back to the blogging upon my return!

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Getting the Marketing Mix Right + Online Mix Madness

by s-revenge

Photo Credit: decisions by s~revenge

As media fragmentation continues & more dollars go into online spending globally, the marketing mix is getting more complex. Finding the right mix of TV, print, outdoor, direct mail, online…etc. for brands/products gets harder & harder every day. Once we drill down into online, the mix questions get infinitely more complex. What do we want to do online? Do we want to generate max awareness during this campaign? If so, do we need online media only? Within online media do we need basic banners or more video? Or Advergaming/Widgets instead? What about search, social media, e-CRM, etc.? As Seth Godin noted today in an interesting post:

When choice is limited, I want a generalist…But whenever possible, please bring me a brilliant specialist.

The world needs more brilliant specialists in this brave new online world. Brilliant specialists that understand brand equities/prime prospects and what is right for the brand online.

Yesterday I was also inspired by Seth Godin’s “what do you know” list, so today I started a “what online tool can you use” list. It is by no means exhaustive & partially a riff.  This “topline” list that reflects some of the many routes that spending can be directed against online in any company.

Here goes:

Basic websites, Banner ads, video ads, widgets, advergames, online TV “special formats”, On-line sampling, e-Newsletters, Online Media partnerships, email marketing (everything around CRM online), Search: Organic and paid, Social Media (social networks, forums, blog sponsoship, podcast sponsorship, etc. )

Also, marketers often want to throw in a bit of slick online innovation (something hot off the press) into the mix…now we have a recipe for online mix madness!

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Are Marketers becoming more like Politicians?

In a recent AdvertisingAge article called: For Unilever, P&G, No Good Deed Is Going Unpunished Jack Neff quotes Howard Rubenstein as saying:

[the] confluence of marketing and politics that shows no signs of abating, with marketers tracking online buzz and other measures of public opinion as doggedly as politicians track polls He goes on to say…high-profile marketers are in the political arena to stay, whether they want to or not.

Indeed, the rise in social responsibility + the rise in social media (& the ability to track it) does seem to = a challenging new world order type mix for companies. As for those working in Brand Management (e.g. people like me who lead R&D, PR, sales, finance, and creative agencies etc.) it becomes more and more critical to surround yourself with fantastic, forward thinking PR/marketing to help navigate these new waters. Certainly, there is little room for error in this brave new world. And even great ideas that drive wonderful causes can easily go wrong as public opinion can now shift on a dime. It is one thing to be able to track the conversation, but an entirely new thing to react quickly once it starts going into an entirely unintended direction. Side Note: I do hope the current raging greenwashing debates do not discourage companies from leveraging “Good” going forward.

So who volunteers for the job of brand pollster? There might be some positions opening up soon… :-)

Check out this good post from What Do you Stand For? commenting on the AdAge article:

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Asking hard questions on the weekend…

There are many things that we would throw away if we were not afraid that others might pick them up. –Oscar Wilde

Closets full of clothes and basements full of stuff…but we still buy more & lag when it comes to giving. Oscar Wilde’s quote made me laugh…and then think. So as a follow-up to my “sufficiency” article a couple of days ago, I am asking myself a couple of hard questions on giving this weekend.

One hard thing to reconcile as a marketer is balancing the need for growth with sustainability. Consumer spending makes our economy move and we definitely depend on it more than ever. But over-spending is an epidemic in the US (click here for the numbers). How can we give more when we are in over our heads in debt? One way to reign in all of the spending (read greed) would be to see a surge in lifestyle change combined with giving. On the giving side, according to Intelligent Giving the avg. person from the US gives roughly 2.0% of their income to charity. This is anemic, but when compared to Brits (1.0%) and the French (0.1%) Americans seem quite generous. There are encouraging signs of an upsurge in philanthropy and giving over the past few years as influential celebs like Bono and Bill Clinton have made it a focus. Bill and Melinda Gates have demonstrated amazing examples of giving.

Maybe we should shift our mindset the next time someone comes up and asks for a donation…all to often our response is: I don’t have the cash, so I better not. But if we are honest this lack of cash has not stopped us from over-spending when a purchase is for us & benefits our own world. Indeed, we don’t let the fact that we “just don’t have the cash” stop us from upgrading our lifestyle though we may not have the means…so we need to ask ourselves if acquisition and upgrading does, in fact, = our life (wouldn’t this be sad). I am challenging myself to get more creative & find bigger ways to give…even when “I don’t have the cash.”

Note: Andy Stanley influenced the closing paragraph.


Here is a good recent blog post on the state of philanthropy from tactical philanthropy

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