Starting Conversations about Marketing and Purpose

Monthly Archives: June 2008

Are you happy?

“Happiness is when what you think, what you say and what you do are in harmony.” -Mahatma Gandhi

Are you happy?  This is definitely a question for the ages.  When I Googled the word happiness I got some pretty interesting hits on the first page of results.  My current favorite is thehappyguy.com…and my favorite happy song is Goldfrapp’s Happiness (I also still like Shiny Happy People by REM).  Here is the Goldfrapp videoobject>

My 3 year old nephew came up & sat next to me when he heard the Goldfrapp song…he asked me to play it again :-).  Then he started tapping his foot & smiling.

Happiness & Science:

Scientists say they know how to measure happiness and they have been researching life satisfaction for years.  You can read about the science of happiness in this BBC article.  Science suggests happiness leads to long life, health and good performance, so raising happiness levels across the board is definitely a good idea for world leaders.  Making people laugh & feel happy should interest marketers (and companies) as well.

BUT “Richer” Does Not Equal “Happier”:

Although there has been a huge rise in wealth over the last 50 years, happiness levels have not increased. “Standard of living has increased dramatically and happiness has increased not at all, and in some cases has diminished slightly,” notes Daniel Kahneman of the University of Princeton.

Sure, richer countries are happier, but clearly the “more wealth is better” mantra that Gen X’ers & Millennials grew up hearing from the culture does not lead to happier lives.

Stop Watching TV…Engage the Spirit Instead

An interesting article entitled Down the Tube: the Sad Stats On Happiness, Money and TV in the Wall Street Journal noted that “engaging leisure and spiritual activities, things like visiting friends, exercising, attending church, listening to music, fishing, reading a book, sitting in a cafe or going to a party” were all exercises that typically make people happy.  Strangely, Americans have had the chance to devote more time to “engaging leisure and spiritual activities.” But, time spent on these activities has actually declined over the past four decades.

Instead, there’s been a significant increase in time devoted to “neutral downtime,” which is mostly watching good ole’ TV. Women now spend 15% of their waking hours staring at the tube, while men devote 17%.

Watching TV may help folks “wind-down”, but TV does not engage people in meaningful activity.

A Smart Agency Brings it Together:

Here are 4 things to keep in mind about happiness.  I took this from Saatchi & Saatchi S, a new agency that I posted about previously here:

1) Be of service to something larger than yourself. Kevin Roberts in his post The Happiness Challenge quotes Daniel Dennett: “The secret of happiness is to find something bigger than yourself and then to devote your life to it.”

2) To experience “flow,” or full engagement, on a regular basis. I think people experience flow when they have a great set of personal goals and actionable deliverables to work against.  Once you set up a weekly, 90 day or year plan that revolves around what you want to achieve, then you can easily get into the flow and engage.

3) To show your gratitude to the people in your life. Being continuously thankful for what we have and thankful for the people in our lives is clearly very important.

4) To have at least three people who are emotionally close enough to share your life with. Efficiency is nice, but we all must be focused on people…

Post a comment

Spreading the (marketing) love: Marketing with Meaning

No one has written the book on meaningful marketing…this area is quite new and “post-mass”.  (Brief disclaimer:  A mouse is currently running around my foot at a Starbucks in Cologne, Germany–no joke–so if I stumble around in this post, please excuse me).

Indeed, everyone is tired of interruption marketing…and marketers are often respected just a little more than politicians.  I recently posted about this here.  There is a crisis in marketing…BUT, the winds of change are blowing!  In that context, check out marketingwithmeaning, a project intending to share insights/examples/cases on meaningful marketing.  The guys at Bridge Worldwide are behind the project; it is great to see a pretty big agency putting up some real effort in this space.  It will be interesting to see how the terminology evolves here as well…meaningful marketing is a broad space and can include a lot of areas (as I have discovered while writing this blog).  Either way, I am very excited about this project/blog.  Good luck guys!

1 Comment

Shine like the star you are…

What is it that you love?  Is it something good?  And are you spreading the word about it?

I struggled for a couple of years before starting a blog…I wasn’t sure if I could really dedicate the time and energy necessary to keep a blog going.  And, I didn’t want to start a blog unless it was something I felt I could put some time against longer-term.

But now that m-cause is out there for roughly 8 months, I thought should pause & provide a couple of things I have learned so far.

1. Leverage your blog to create a personal “in touch” program: I have always been interested in the latest marketing trends, however, as change continues at warp speed, it is becoming even more crucial to stay in touch with where marketing is going.  m-cause has disciplined me to stay in in touch with marketing & purpose trends.  Committing to a post, 3-4 times a week provides a “built-in” program to help me follow trends and innovation.

2. Shine your star: I was worried that my positive message around marketing would be met with skepticism.  This was not the case.  On the contrary, I have had several encouraging and uplifting comments from readers, friends and family.  The positive feedback has only encouraged me & changed my perception of the blogosphere.  In this context, I want to encourage everyone out there who has something they are passionate about to join the conversation and start a blog or podcast.  If you don’t want to do that right now, get out there and make your voice heard by leaving smart/purposeful comments on the blogs of other people.

3. Discovery of so many other stars: This is linked to #1…as you start going out there and creating your own content, you naturally begin reading what others are blogging about.  One link leads to another and then, at some point, you almost feel overwhelmed with the amount of great content and smart people out there.  Authors, thought leaders, politicians, etc…it almost seems like everyone is getting their message out.  The moment I think that I have my RSS reader full of things, then I stumble on another great blog.

So, in closing, where are you in this space?  I know many of you have so much to say and contribute…get it on out there.  If you need some encouragement, start listening to some podcasts on new marketing or social media.  If you are interested in marketing/purpose/causes etc. in particular, then have a quick read down my blogroll and check out some great voices out there.   They may motivate you to get going.

Just go shine like the star you are…other people want to hear your voice.

1 Comment

What Legacy Will We Leave Behind?

Over the weekend, I saw a great post on the future. John Grant, author of the book Green Marketing Manifesto and the blog Greenormal, asks us in a recent post Today’s Work, Tomorrow’s Heritage, to consider what we will leave behind as a useful cultural heritage for our great grandchildren…the generation who will be taking over in one hundred years time. Here are his top picks of the legacy we might leave behind (In his words)

1. Music. My hunch is people will still listen to the Beatles. That the folk music distribution system of the middle ages will return; and good tunes will endure.

2. Women’s empowerment. Probably the single greatest social change in recent centuries and the absolute key to future development and population control.

3. Buildings. Especially skyscrapers. These (along with landfill mining) will likely be the primary source of materials for making things in future; a deconstruction industry. As well as providing a standing reminder of our follies. In both ways they may function rather like ancient monuments.

4. Postmodernism. Not the confusing academic theory. But the idea of blending and bricolage - the delight of making new cultural ideas out of old (EaKo’s fire-hose fashion accessories being a current example).

5. The social venture. Where corporations were, community hybrids (public-private) ie cooperative-style organisations will be. We may still see massive global franchises for proven formulae (and not reinventing the wheel) but with local and/or employee ownership.

6. Open source. Restrictive IP and the modern cult of the patent is from a broader perspective, a key block on development and flexibility. And most breakthrough ideas originate in science parks and universities, not corporations.

7. Know-how. The stock of knowledge we have developed in the fat times may support us through the lean times; from medicine to nutrition to design.

8. Permaculture Design. The more I read about this, the more I think this is probably the key set of ideas of our age. One of its founders David Holmgren was profoundly influenced by Odum too. Permaculture will likely revolutionise agriculture; including their calls for turning every garden into a home farm.

9. The internet. I seriously doubt that current trivial uses will be affordable, but as an essential means to share good ideas, crowd-sourced innovation processes, support efficient markets and a global sense of belonging…

10. A cautionary tale. Our whole (from a future view) totally mad modern lifestyle will probably be taught as a negative example, to support the new culture. ‘Imagine a day when people used to throw things away’!

I really like John’s thinking and “future envisioning” exercise. John also mentions in the article that he would be surprised if the current marketing and advertising industry exists at all in 100 years–a bold and thought provoking statement! Here are a couple of thoughts from my side on his article:

#1. Music: I am not really sure people will still listen to the Beatles in 100 years. I don’t listen to anything from 1908 right now…and what is the folk music distribution system John is referring to? Does he mean bands will have to constantly tour to survive?  If so, that is already starting to happen now as the internet has turned the music world & business model “on its head”.

#5. Social Ventures: I would love to see John build more on this point. This is a very exciting area…we are already seeing new social venture funds (e.g. the Acumen Fund) spring up to help entrepreneurs come up with ways to solve pressing social issues–I recently posted about this here.

#9. Internet:  Even in a constrained resource future, I believe the internet will still be at the center of how we communicate and interact globally.  I don’t think that trivial internet usage will become too expensive…it will be fundamental to how all business is conducted and we will find innovative ways to keep it cheap and accessible (I hope!)

#10. Caution:  Agree…consumer (& corporate) behavior needs to change dramatically soon or we will put our great grandchildren’s future at risk.

Here is another article to get you thinking about this topic…

What will be our Legacy?


Post a comment

What country has the most generous football fans? Score for the Red Cross…

Most of Europe is currently under a football (soccer) “spell” as the Euro 2008 championships near the semi-finals. I was in Cologne yesterday as Germany beat Portugal. Believe me, it was loud & crazy!

Not just a European football competition, but a humanitarian competition as well?

UEFA - the Union of European Football Associations, came up with a great idea for a cause related marketing program during the championships. UEFA partnered with the Red Cross (ICRC) to conduct a fundraising campaign called “Score for the Red Cross”. Football fans can help their team win the title of UEFA EURO2008 humanitarian champions. Fans can purchase virtual goals for their chosen team through the website scorefortheredcross.org. The money will go to Afghan mine victims, helping them receive artificial limbs.

How it Works:

Fans buy goals for their favorite team. Goals cost one Euro each, and a minimum of seven goals must be bought. Fans can buy as many goals as they like.

What country is winning the humanitarian EURO 2008 competiton?

Interestingly, many of the teams that are “still alive” in the Championships (Germany, Netherlands, Spain, Turkey, Italy, etc.) are at the top…Winning produces more giving!!

Here is a link to the TV ad for the campaign…it is very well done. (Random Side Note: Switzerland & Austria are co-hosting the championships…there were even a few games in Geneva, but I was unable to get tickets!
Digg This | Stumble It | Save to del.icio.us

Marketers don’t have to lie…

A few years ago, Seth Godin wrote a great book called All Marketers are Liars. Indeed, the American public apparently agrees with Seth’s book title. Several recent studies show that trust in advertising is at an all time low…

A MAN LIKE ME + THE RULING INFLUENCER CLASS

With the explosion of Web 2.0 tools, e-Commerce, forums, ratings, etc., consumers are increasingly finding ways to connect with other consumers. Trust in “a person like me” is growing tremendously. I have been noticing this trend more and more in my own behavior…my wife & I will rarely pick a hotel that is rated poorly on key measures we consider important in an online rating forum.

In addition, consumers believe information coming from key endorsers & articles much more than they believe information coming from advertisements…the power of influencers is rising!

TRUST IS BUILT VIA…
–Great Products
–Sustainability/GOOD activities & awards
–Great Customer service and consumer attentiveness

IF YOU BUILD IT RIGHT, WILL THEY REALLY COME?

Indeed, products and services need to be extremely remarkable today to “deserve” Word of Mouth (WOM) & buzz. But even great products/services need kick-starting and credibility from influential people…there is some good discussion on WOM in the latest Six Pixels of Separation podcast hosted by Mitch Joel (Note: Mitch’s show is a weekly “must listen”…)

THE CHALLENGE

Building a remarkable product and then leveraging influencers to help kick-start the buzz is a great way to go, but it is not as easy as pushing out a controlled message. Building relationships with the media, consumer associations, and key consumer inflencers, etc. is delicate business and takes time…there are no quick fixes today.

2 Comments

Goodbye AIDA…now there’s KUDOS for social media marketing

Does the classic linear AIDA model still apply in the brave new world of social media where fragmented relationships often drive people to complete some type of action?

AIDA is a common marketing acronym that crops up time and time again & is used to guide for marketing message planning. Below is the AIDA process:

A - Attention (Awareness): Create content that can attract the consumer’s attention

I - Interest: Hold consumer interest by speaking the target consumer’s language

D - Desire: Convince consumers that they should desire your product or service

A - Action: Lead customers towards taking action and/or purchasing

GIVE THEM MORE KUDOS

To judge social media marketing efficacy, Ryan*MacMillan, a London based digital marketing consultancy, has proposed a new acronym…KUDOS. I stumbled upon this new acronym in the latest edition of Contagious magazine. KUDOS goes something like this.

K - Knowledge: A brand should first consider dispersing some type of knowledge (e.g. book review, white paper, etc.)

U/D - Useful/Desireable: The knowledge should be useful or desireable to the audience and help them achieve certain aims

O - Open: The knowledge should be open & the audience should be able to make use of it

S - Shareable: The information should be open and shareable between the brand’s audience and their own social networks

So if social media activities demonstrate a lot of KUDOS, the bigger the impact those activities will have on the brand…

Quick Case study: OBAMA & the pastor issue

Dan O’Connor from Ryan MacMillan posits that when Obama had to explain away the crazy antics of his Pastor, he responded with a KUDOS approach. In a sense, he put digital at the center of his communication by first going online to the famous political blog the Huffington Post (instead of going directly to the Sunday talk shows) to get his story out. In the blog post, he produced a clearly written explanation & in so doing set KUDOS in motion as his supporters accepted his open/transparent message and passed it on. Obama effectively used conversation & crowdsourcing to “soften the blow” to his reputation.

Will the KUDOS acronym start creeping into marketing books? Maybe. At least KUDOS acknowledges that consumers don’t want to have messages forced upon them anymore. Instead, brand content that is open and “worthy” will gladly be shared by the masses.

1 Comment

Design 21: Social Design Network

Social design is gaining some traction lately. I just stumbled upon Design 21, a great site that holds online design competitions for GOOD. They have a series of design competitions in the queue. The one that is currently open is the Millennium Promise Competition. The winner of this competition receives $10,000. Designers are asked to design an online campaign to advocate the Millennium development goals.

Who is behind Design 21?

DESIGN 21: Social Design Network is collaborative project between a small design & merchandise company called Felissimo and UNESCO.

What a great idea…a site that encourages GOOD/social design and engages the global design community in regular competitions. Go check it out.

1 Comment

Is P&G Built to Last? A Raging Debate on Brand Purpose…

Piers Fawkes over at PSFK just opened up a big can of worms on Friday the 13th by asking the bold question…How Long Can P&G Last? Click here for the full post.

A 170 year-old “tradition rich” Company is really going down ???

In a nutshell, Piers says that P&G brands lack soul & substance. Brands that do have soul, history and substance - (e.g. Innocent Drinks or Method Soap) will continue to cut into P&G’s market share over time. P&G will be forced into a battle of attrition & then ultimately morph into a sort of distribution network that supports “real” brands with the management and their consumers who believe in their values.

Then it gets personal…

Piers then attacks the P&G (and Unilever) mid-level management by saying: “At P&G and Unilever brands appear to still be run from brand books by an army of brand managers who aren’t connected with the values each brand is supposed to contain. They sell faux brands that were created in an age of control - control of media and message

Where he is right:

  • Challenger brands threaten: A new breed of more local/purpose based challenger brands (e.g. Method/Innocent) are inspiring people everywhere & challenging the multi-nationals. I have written about brands like Method on m-cause…these brands inspire me as well.
  • Emergence of a “License/Distribution Network” Model: P&G is already experimenting with this type of business model on its fragrance business–which has experienced excellent growth over the past 15 years. With fragrances, P&G partners with A list fashion houses and consumers to deliver top notch products & marketing programs. Piers is right in that this type of model works can deliver more growth…so P&G could consider moving more in this direction to achieve its growth targets.
  • Even more Openess/Transparency, please…:P&G has long been seen as a closed company with a internally focused corp. culture. But, in recent years, P&G has come a long way. Over the past decade, A.G. Lafley (our CEO) has brought in a wide range of “connect and develop” partners–even competitors, making P&G arguably one of the more innovative FMCG companies in the world (see A.G.’s new book for details). Even so, there is always room for improvement. P&G was a pioneer in “the age of control”. In the new world of soul, history, purpose, openness, and substance, there is an opportunity for P&G to get out front, pioneer, and lead change again. This blog is calling for conversation in this very area…

But then a swing & miss:

I enjoyed Piers article and I really appreciate the challenge he is making…hopefully it will start even more dialog and spur even more change. But where he goes wrong is when he gets a bit personal and calls out BMs for not being connected to their brands…perhaps he had a couple of bad experiences with BMs? I wonder where he got this? I have worked at several other companies (and govt. organizations)…I can tell you that P&G Brand Managers are very passionate about their jobs and their brands. Sure, you will find all types of people in a HUGE company, but this generalization is simply off target…Dave Knox over at the brand manager blog HardKnoxLife even mentions that he once met a P&G BM who tattooed his body with the brand he was working on. (Side note: you should read Dave’s excellent commentary on this debate as well).

P&G is a tradition rich company that will manage through all of this. You don’t make it past 170 years by just sleeping through major transitions in culture and consumer behavior…having said that, changing “before you have to” will be critical for P&G to ensure continued success.

9 Comments

The next Obama…? David Gustave, a man with a purpose

Barack Obama’s mythical rise to (hopefully) President has inspired the world. In Europe, there seems to be a similar grassroots effort starting for a new British Obama–David Gustave. James Pattinson, a good friend and fellow P&Ger, recently started a facebook group that has spawned mainstream media articles around the possibility of David Gustave becoming the next British Obama.

How similar are they?

There are definitely similarities between Gustave & Obama. Both are tall, in their forties, and of mixed ethnicity. One major difference is the Obama is a Christian (yet many in the US still think he is a Muslim) and Gustave really is a Muslim.

David Gustave

Gustave’s story is inspiring…he left school (and home) at 16 unable to cope with an abusive father. He then spent several years finding a range of (sometimes dubious) ways to earn a living. At 30, a series of unpleasant events caused him to truly seek a life change…and so he enrolled in an adult ed. course. One thing led to another, and at 32, he entered Oxford as an undergrad!

David’s Cause

David currently works as an educational motivator for Kids Company, a charity founded by Camila Batmanghelidjh in 1996. Kids company provides emotional and educational support to vulnerable inner-city children and young people primarily in London.

David is, no doubt, a fantastic role model for inner-city kids. From what James tells me, he is very inspiring, really a “man on a mission”. So, I am signing myself up to the facebook group…

Marketing Gustave

A quick Google search shows that several political new-comers are being touted as “the next Obama”.  Gustave and his supporters will need to move fast if they want to brand him as the next Obama in the minds of everyday Brits.  The Facebook group is a great idea and has already led to press coverage.  Indeed, by using social media/web 2.0 tools to get the Gustave grassroots movement started, James and co. are already thinking ahead.

David has a big challenge ahead if he wants to make it to the Obama level. But then again, did anyone think he would actually make it to (and through) Oxford? And did anyone think Obama would beat Clinton?

Stranger things have happened…

Post a comment